How to say no
We often find ourselves saying yes to things which we really don't have the time or the capacity, or even the desire, let's face it, to do. But because somebody has asked us, we feel obligated.

We often find ourselves saying yes to things which we really don't have the time or the capacity, or even the desire, let's face it, to do. But because somebody has asked us, we feel obligated.

The customer is sometimes wrong. Wrong about what they are insisting that we do. Wrong about how they behave towards us. Wrong about what they think is true. Wrong fit.

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