Membership Terms
Welcome, and thank you for becoming a member of Stephanie Crawford Coaching.
These Membership Terms explain how your membership works, what you can expect from us, and what we ask of you as a member. They help ensure everyone has a positive experience and understands how the membership operates.
These Membership Terms apply to ongoing membership programmes offered by Business Headspace Ltd trading as Stephanie Crawford Coaching ("Stephanie Crawford Coaching", "we", "our" or "us"), including The Business of Bookkeeping (TBOB), unless otherwise stated.
By purchasing a membership, you agree to these Membership Terms together with our Privacy Policy and Terms of Use.
1. Membership
Your membership gives you access to the features and benefits described on the relevant sales page at the time you join.
Depending on your membership, this may include live coaching sessions, online training, downloadable resources, templates and tools, session recordings, member-only events, online community access and other resources or benefits introduced from time to time.
We continually improve our programmes, so membership content and features may evolve over time.
2. Membership Fees and Billing
Membership fees are charged in advance and automatically renew at the billing frequency selected when you joined.
By purchasing your membership, you authorise Stephanie Crawford Coaching to automatically charge your nominated payment method until your membership is cancelled.
Prices are displayed at checkout and include GST where applicable.
3. Failed Payments
If we are unable to process your payment, we may make further attempts to collect payment.
If payment remains outstanding, we may suspend access to coaching sessions, member resources, recordings and the online community until your account is brought up to date.
4. Cancelling Your Membership
You may cancel your membership by contacting us or through your account at least one week before your next billing date.
Cancellation stops future renewals. You will continue to have access until the end of your current paid billing period, and no further payments will be taken after cancellation.
5. Refunds
Membership fees are generally non-refundable.
Nothing in these Membership Terms limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.
6. Programme Changes
Stephanie Crawford Coaching is committed to continually improving the member experience.
We may update training content, add new resources, retire outdated material, introduce guest experts, change coaching topics, adjust session dates or times, or improve the online member experience.
These changes form part of the ongoing development of the membership and do not constitute a reduction in value.
7. Respectful Participation
We want our membership to be a safe, supportive and professional environment where bookkeepers feel comfortable asking questions, sharing ideas and learning together.
Members are expected to:
• Treat others with courtesy and respect.
• Keep discussions professional.
• Respect the confidentiality of other members.
• Avoid discriminatory, abusive or intimidating behaviour.
• Refrain from promoting unrelated products or services without prior approval.
If a member's behaviour negatively affects the community, we may suspend or terminate their membership.
8. Intellectual Property
All membership materials remain the intellectual property of Stephanie Crawford Coaching unless otherwise stated. This includes videos, templates, worksheets, pricing calculators, presentations, coaching frameworks, workbooks, recordings, downloads and other programme resources.
Business Headspace®, The Business of Bookkeeping™, From Bookkeeper to Business Owner® and associated materials are proprietary intellectual property.
Your membership gives you a personal, non-transferable licence to use these materials in your own business. They must not be copied, reproduced, redistributed or sold without our written permission.
9. Recordings
Live coaching sessions and webinars may be recorded.
Where recordings are made available, they are provided solely for current members and must not be shared, redistributed or made publicly available.
10. Results Disclaimer
Every bookkeeping business is different.
The ideas, strategies and coaching provided through the membership are designed to help you build a stronger business. The results you achieve will depend on many factors, including your own circumstances and the actions you choose to take.
Accordingly, we cannot guarantee any particular business or financial outcome.
11. Limitation of Liability
To the maximum extent permitted by law, Business Headspace Ltd trading as Stephanie Crawford Coaching is not liable for indirect or consequential loss arising from your participation in the membership. Our total liability is limited to the membership fees paid by you during the previous 12 months. Nothing in these Terms excludes rights that cannot legally be excluded under New Zealand law.
12. Changes to these Terms
We may update these Membership Terms from time to time. The latest version will always be published on our website.
13. Governing Law
These Membership Terms are governed by the laws of New Zealand.
14. Contact
Our goal is to create a membership that is practical, supportive and enjoyable to be part of. These terms are intended to provide clarity so everyone knows what to expect.
For any questions about your membership, please contact:
Business Headspace Ltd trading as Stephanie Crawford Coaching
[email protected]
